Wookey FAQ

Coronavirus, COVID-19 – What You Need To Know FAQ


If you cancel my break, do I get a refund?

If anything were to change with regards to your holiday, we will be in contact with you directly. If we can no longer offer the holiday booked or we need to cancel your booking the following options are available as featured within our terms and conditions:

1. A replacement holiday that’s the same as the one you booked;
2. A replacement holiday of less value than the one you booked, together with a payment of the difference by us;
3. A replacement holiday of higher value than the one you booked, with a payment of the difference by yourself; or
4. A full refund.

I’m due to come on my break but I’m worried about the Coronavirus, can I get a refund?

We are open as normal, therefore our normal terms and conditions to each booking apply.

What are you doing to prevent the outbreak of Coronavirus on your parks?

We have very strict cleaning procedures in place and have increased the number of sanitising antibacterial/antiviral dispensers around our parks.

In addition, we are actively encouraging our guests and team to follow Government and NHS advice on regular handwashing and have distributed posters and leaflets around our parks.

You can also find out more information at: https://www.nhs.uk/conditions/coronavirus-covid-19/

Wookey Hole Caves – Frequently Asked Questions

Q: Can we take buggies/pushchairs into the Caves?

A: Due to the number of steps and uneven terrain, buggies and small children need to be carried through the caves; you are welcome to use your buggy/pushchair everywhere else on site. We do hire out light weight buggies that are easy to carry around the caves and can be used everywhere else on site – to hire these please ask at the ticket desk on arrival (£10 refundable deposit required)

Q: If we have experienced heavy rainfall, will the caves still be open or will they be flooded?

A: We are able to control the flow of water through the caves. Flooding is extremely rare and has only happened once in the past 10 years.

Q: Are Dogs allowed into the Attraction?

A: No, the site is unsuitable for dogs (Except Guide and Assistance Dogs), there are however scenic walks and areas to visit with your dog around the local village.

Q: How long does the tour around the Caves last?

A: The cave tour last for approximately 35 minutes.

Q: What kind of shoes do you need to visit the Caves?

A: As the caves are naturally wet and the floor can be uneven in places, we recommend sensible footwear. We would not recommend the following – flip flops, high heels, bare feet.

Q: Can we use our Tesco clubcard deals tokens at Wookey Hole?

A: Tesco Days Out tokens can be used as full or part payment against the standard admission cost, we cannot give any change and no discount vouchers may be used with the Days Out tokens. (Tesco vouchers cannot be used for Winter Wonderland special event)

Q: Do you have car parking facilities for Camper Vans?

A: Yes, we have a very large on site car park which is free of charge.

Q: Do you have a restaurant on site?

A: Yes, we have a 400 seater restaurant that serves Hot and Cold food – hot food service finishes at 3pm.

Q: Where are you located?

A: Wookey Hole is 2 miles from the city of Wells, and 20 miles from Bath (A39), Bristol (A37) and Weston-super-Mare (A371). From M5 Exit junction 22 North or South. For Satellite Navigation users our postcode is BA5 1BA. To see a map please click here

Q: How long do we expect to be on site?

A: Most visitors spend half a day at Wookey Hole.

Q: Can we re-enter the Mill and attractions after we have gone back to the car?

A: Yes, you will be given stickers when purchasing your tickets and these will allow you to re-enter the mill and valley at any time during the day.

Q: Do we still have to pay the full price if we are not visiting the caves?

A: Yes. The only exception to this is disabled persons who are physically unable to visit the caves please visit our Prices and Opening page for more information.

Q: Does the ticket include everything on site?

A: The admission cost includes entrance into all attractions including the Pirate Island Adventure Golf.

Wookey Hole Caves and Attractions. A great Somerset day out!