Housekeeper

Post: Housekeeper

Reporting to: Housekeeping Supervisor

Main function of the post: To contribute to guest satisfaction by working to tight deadlines and delivering a perfect first impression for our guests, with clean and well-presented hotel rooms and hot tub lodges in addition to ensuring clean and tidy communal and public areas.

The role requires a flexible approach to workload, with the successful applicants having the ability to adapt to changing workload demands.

Hours worked: TBC

Main duties of the post:

  1. To clean hotel bedrooms, bathrooms and public areas, to clean and refresh lodges ready for the new guests.
  2. To change and replenish bed linen, towels and guest amenities in line with company guidelines.
  3. To assist with daily checks on the lodge hot tubs, ensuring correct chemical levels.
  4. To restock and maintain the linen store and housekeeping trolley.
  5. To consistently achieve the standards of cleanliness, product presentation and guest care in all guest rooms and public areas.
  6. To record all tasks and cleaning duties on relevant checklists in accordance with company guidelines
  7. To be comfortable working both independently and in a team of other housekeepers in a fast-paced environment.
  8. To ensure the appropriate level of security for all guest belongings, creating a feeling of comfort and confidence.
  9. To maintain a clean and smart appearance at all times in the staff uniform provided.
  10. To greet guests in a friendly and professional manner, assist with requests to the best of your ability or handover to the front desk team when necessary.

In addition to the duties and responsibilities listed, the post holder is required to perform any other reasonable duties from time to time.

  • If you are interested in this role please send your CV and cover letter to witch@wookey.co.uk