Hotel Receptionist At Wookey Hole Hotel

Hotel Receptionist At Wookey Hole Hotel

Role and responsibilities:

  • Deliver excellent customer service, at all times
  • Assist in keeping the hotel reception area clean and tidy, at all times
  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  • Administer all reservations, cancellations and no-shows, in line with company policy
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
  • Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
  • Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
  • Provide reports, as required, for housekeepers and management
  • Always adhere to all company policies and procedures and licensing laws

Essential skills and requirements

  • Previous experience preferred but not essential
  • High level of organisation
  • Excellent customer service skills and communication skills

Part time
16 hours per week
Evenings and weekends

Job Description (pdf)
Application Form (doc)

Applications to be submitted to: chris@wookey.co.uk