Cave & Mill Guides – seasonal
Post: Guide
Reporting to: Cave / Mill Manager
Main function of the post: To provide a fantastic visitor experience for all; answering questions, coordinating the flow of people, running cave tours, and ensuring the safety and security of our site and its visitors.
Supervisory Responsibilities: N/A
Hours worked: In accordance with your contract of employment.
Main duties of the post:
- To assist with opening and closing of the Mill and Caves, to include locking up the Mill and Attraction’s and following Wookey Hole’s standard operating procedures.
- To assist with either the free flow Cave tour, or guided tour of the Cave system, with presentations lasting between 35-45 minutes. Following the standard scripted Cave Tour.
- To deliver, hands on papermaking demonstrations and talks to guests.
- To operate the 4D cinema, including pre-show. Ensuring all guidelines are followed, with guests being informed of all restrictions before entering.
- To assist with the operating of the Penny Arcade, including emptying machines, restocking, cleaning and operation of the carousel.
- To assist with evening events including; Weddings, late night Mill entry for Hotel guests, Paranormal investigations and general hire of the Caves, and or Mill.
- To ensure that areas are clean and are well presented throughout the day.
Ensuring bins are cleared, cleaned and emptied throughout the day. - To follow the company’s health and safety procedures.
- To report any equipment malfunctions to the Cave or Mill Manager.
In addition to the duties and responsibilities listed, the postholder is required to perform any other reasonable duties from time to time.
- If you are interested in this role please send your CV and cover letter to witch@wookey.co.uk