Terms and Conditions

Terms and Conditions www.wookey.co.uk

By placing an order with Wookey Hole Ltd, you will be deemed to have read, understood and agreed to these Terms and Conditions.

If you are unhappy with any aspect of these, then you should write to us at:

Customer Services
Wookey Hole Ltd
The Mill
Wookey Hole
Wells Somerset BA5 1BB

Or send an e-mail to the following address: witch@wookey.co.uk before placing an order.

Wookey Hole operates a policy of no refunds or exchanges for tickets booked online.

Possession of the booking confirmation will be regarded as proof of purchase and will entitle you to the relevant number and type of tickets purchased, If no confirmation is available photographic proof of ID may be required to collect the tickets.

Senior Citizen rates apply to visitors 60 years plus. Disabled toilets are provided in the main car park and Valley area.

Note that no pets are allowed in the caves, paper-mill or attractions (except guide dogs).

Children under 14 must be accompanied by an adult at all times. You must be 18 years or older to purchase online.

Credit Card transactions are made on a separate server, with full encryption of all credit card data. Your credit card details and personal information will not be shared with any other company or organisation.

Discounts and other promotions cannot be used when booking online unless otherwise specified; they will also not be accepted when presented at the ticket office on the day of your visit.

Wookey Hole Crazy Golf is included with the following ticket purchases: Day Tickets, Halloween Day Tickets and Santaland Tickets.

Tickets for the Crazy Golf can be purchased separately, this would enable you to play golf without entering the Wookey Hole attractions. Please note tickets for golf do not include entry to Wookey Hole.

Wookey Hole Ltd reserves the right to refuse admission to any ticket holder and or ask ticket holders at any time to leave.

Wookey Hole Ltd reserves the right to close or restrict parts or all of the attractions at any-time.

Day Tickets:

Tickets are standard day tickets and are not valid for Special Events / Event Tickets.

The Wookey Hole Witch and Circus Shows run during weekends and school holidays only.

Tickets include entrance into all the attractions on site including Crazy Golf.

Day Tickets booked online are valid for the date selected at the time of booking. Should you need to change your visit date then please contact us on: 01749 672243 or witch@wookey.co.uk, date changes may be subject to an admin fee of no more than £5 per booking – this is at the management’s discretion.

Special Events / Events Tickets

Special Events and Event Tickets types are all listed below:

Halloween, Ghost Tours, Circus of Horrors, Santaland, Murder Mystery, Pirate Night, New Year’s Eve Party.

Event tickets and Special Events are date specific and must be used on dates specified. Wookey Hole operates a policy of no refunds or exchanges for tickets booked online.

Event specific information will be displayed on the website prior to booking. A confirmation email will be sent after booking to confirm.

Possession of the booking confirmation will be regarded as proof of purchase and will entitle you to the relevant number and type of tickets purchased, If no confirmation is available photographic proof of ID may be required to collect the tickets.

Special Events and Event Tickets are subject to the standard terms and conditions as well as the additional items above.

Tesco Deal Tokens / Days Out Vouchers are not accepted for any of our Special Events / Event Ticket sales or for use at the Wookey Hole Hotel.

Wild Wookey:

Not for the faint-hearted, this physically and psychologically challenging Wild Wookey experience is only suitable for fit, capable, active, adventurous explorers who are at ease with rigorous exercise, enclosed spaces, heights, climbing, abseiling, crawling and who have good leg and upper body strength.

Please make sure you meet the following requirements prior to booking your caving experience:

  • Minimum age is 14 years
  • Minimum height is 153cm (5 feet) / maximum height of 198cm (6.6 ft)
  • Minimum weight of 40 kg (6.3 stone) / maximum weight of 105kg (16 stone)
  • Maximum waist measurement 100cm (39.5 inches)
  • All adventures must be physically fit

The Wild Wookey Caving Experience is not suitable for anyone with the following medical conditions:

  • Pregnancy
  • Body piercings
  • Whiplash
  • Epilepsy
  • Asthma
  • Heart conditions, e.g. Angina
  • Knee, shoulder, or ankle problems/previous sporting injuries (dislocations/fractures)
  • Attacks of fainting, dizziness or blackouts
  • Recent surgery
  • Allergic reactions

A minimum of 4 participants is required to run the experience.  If numbers are below 4 we will transfer your booking to another date, we will endeavour to give you 48 hours’ notice of this happening.

If you are unable to complete the Wild Wookey Caving Trip due to illness, unforeseen circumstances or you start the visit and feel you are unable to complete the experience, we are unable to offer a refund on your booking.

The Wild Wookey experience is only bookable in advance, no refunds will be given for cancellations or to members of the party who are unable to make the trip.

Wookey Hole Hotel has its own booking terms and conditions – please visit www.wookeyhotel.co.uk

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