Q: Can we take buggies/pushchairs into the Caves?

A: Due to the number of steps and uneven terrain, buggies and small children need to be carried through the caves; you are welcome to use your buggy/pushchair everywhere else on site. We do hire out light weight buggies that are easy to carry around the caves and can be used everywhere else on site – to hire these please ask at the ticket desk on arrival (£10 refundable deposit required)

Q: If we have experienced heavy rain fall, will the caves still be open or will they be flooded?

A: We are able to control the flow of water through the caves. Flooding is extremely rare and has only happened once in the past 10 years.

Q: Are Dogs allowed into the Attraction?

A: No, the site is unsuitable for dogs (Except Guide Dogs), there are however scenic walks and areas to visit with your dog around the local village.

Q: How long does the tour around the Caves last?

A: The cave tour last for approximately 35 minutes.

Q: Can we use our Tesco clubcard deals tokens at Wookey Hole?

A: Tesco Deals Tokens can be used as full or part payment against the standard admission cost, we cannot give any change and no discount vouchers may be used with the Deals Tokens. (Tesco vouchers cannot be used for special events e.g. Santaland and Fright Nights)

Q: Do you have car parking facilities for Camper Vans?

A: Yes, we have a very large on site car park which is free of charge.

Q: Can tickets purchased online be collected on the day of our visit?

A: No. Online tickets are sent by Royal Mail First Class post only.

Q: Do you have a restaurant on site?

A: Yes, we have a 400 seater restaurant that serves Hot and Cold food – hot food service finishes at 3pm.

Q: Where are you located?

A: Wookey Hole is 2 miles from the city of Wells, and 20 miles from Bath (A39), Bristol (A37) and Weston-super-Mare (A371). From M5 Exit junction 22 North or South.

For Satellite Navigation users our postcode is BA5 1BA.

To see a map please click here

Q: How long do we expect to be on site?

A: Most visitors spend half a day at Wookey Hole.

Q: Can we re-enter the Mill and attractions after we have gone back to the car?

A: Yes, you will be given stickers when purchasing your tickets and these will allow you to re-enter the mill and valley at any time during the day.

Q: Can you use any vouchers against the Family Ticket price?

A: No, the family ticket is already a discounted price and is only applicable to adults and children.

Q: Do we still have to pay the full price if we are not visiting the caves?

A: Yes. The only exception to this is disabled persons who are physically unable to visit the caves in which case half price tickets will apply to the Mill and Valley.

Q: If I purchase advanced tickets do we still have to queue?

A: On arrival please pass the ticket desk and make your way to the cave entrance, advance ticket holders can proceed straight to the caves.

Q: Does the ticket include everything on site?

A: Yes, the ticket price is inclusive of all attractions on site.