Receptionist at Wookey Hole Hotel

Role and responsibilities:

Deliver excellent customer service, at all times. Assist in keeping the hotel reception area clean and tidy, at all times. Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail. Administer all reservations, cancellations and no-shows, in line with company policy keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities.

Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety. Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment provide reports, as required, for housekeepers and management. Always adhere to all company policies and procedures and licensing laws

Essential skills and requirements:

Previous experience preferred but not essential.
High level of organisation.
Excellent customer service skills and communication skills

Applications can be submitted to:
witch@wookey.co.uk
01749 672243

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